Customer Service Representative – National Accounts [Area Rugs] Apply Now
Rome or Atlanta, GA
Full time
Balta Group is the largest producer of textile floor coverings in Europe, with over 3,800 employees globally. Balta Home US, the American area rug division of Balta Group, is expanding its footprint in America, and is looking for an experienced customer service representative to help service an established book of national retailers.
As a key member of the team, a customer service representative is responsible for ensuring the smooth flow of orders through our fulfillment centers, as well as acting as a liaison sales, distribution, logistics and customers.
Responsibilities
Provide clear, prompt, detailed, empathetic, and customer-oriented support to our consumers
Oversee automated order flow via EDI/API platform, monitoring, solving, and documenting exceptions. Don’t worry, you don’t need to be an EDI/API guru, we’ve got you covered.
Manage day-to-day of retailer portals, specifically issues relating to orders and fulfilment
Input and process manual orders and requests in a timely manner
Respond quickly and professionally to internal and external inquiries
Acknowledge and help resolve customer issues with appropriate urgency
Communicate and coordinate with cross functional team
Send updated order information to customers either via portals or email communication
Communicate all sales order issues to appropriate member of the sales team
With respect to process and continuous improvement, be ready to problem solve with urgency, while learning and improving based on learnings.
Cross-train on multiple accounts – we want our team to be able to take time off, and trust his/her work is covered by an experienced colleague
Requirements
Strong oral and written communication skills
Exceptional organizational skills with a strong attention to detail
Ability to multi-task, prioritize, manage time effectively
Willingness to ask for help, and to support others in need
Computer proficiency to include MS office, specifically Excel functions and pivot tables
Natural problem solving skills
Previous customer service in a wholesale environment, ideally with national accounts and big box stores
Proven experience with vendor portals
Ability to work from Balta’s Rome or Atlanta, GA office
Perks & Benefits:
Competitive salary for CSR’s
Paid time-off, and dedicated sick time
Medical, dental and vision insurance options
401k with match
Collaborative fun workspace
Discounts for you and your family on thousands of our product
Location & Functional Details
This position is located in either Rome or Atlanta, GA
COVID-19 safety procedures are in place in all Balta facilities
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance
Schedule:
Monday to Friday
Application Question(s):
Working as a customer service representative, name some vendor portals you have experience working with on a daily basis:
Education:
High school or equivalent (Preferred)
Work Location:
Multiple locations
Work Remotely:
No
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